Alorica, a customer service outsourcing company with a major call center presence in the Mobile area, held a job fair this week at its West Mobile facility as it looks to fill 400 open positions immediately.
The hiring event took place at the company’s site at 5441 U.S. Highway 90 in the Tillmans Corner area. Job seekers were encouraged to bring a resume, since some applicants were being interviewed and hired on the spot.
Alorica is asking candidates to hold at least a high school diploma or GED and to have general computer skills. Prior customer service experience is preferred but is not a requirement to apply.
The company, headquartered in Irvine, California, is one of the largest call center and customer service outsourcing operators in the country, handling customer interactions on behalf of a range of corporate clients. Positions advertised through the job fair include benefits such as medical and dental coverage along with a 401(k) retirement plan, according to the company.
Anyone unable to attend the in-person event can still apply for one of the open positions online at AloricaJobs.com.
Alorica has deep roots in the Mobile area, operating three sites across Mobile County: the West Mobile location, another Mobile facility and a call center in Saraland. Together, the three sites employ more than 1,000 workers locally, making the company one of the region’s larger private employers.
New hires brought on through past hiring pushes have gone through paid training programs before moving into full call center roles, with a five-week program historically offered at the Mobile office and a longer, 10-week program at the Saraland location. When Alorica held a hiring event for its Saraland office in 2012, the company advertised a starting wage of $9 an hour for full-time call center representatives. Specific pay and role details for positions filled at this week’s West Mobile event were not released.
Call centers and customer service operations have remained a steady source of entry-level employment in Mobile County, offering positions that typically do not require a college degree while providing benefits and room for advancement into supervisory or training roles.